eBanking Terms and Conditions

eBanking Terms and Conditions

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Agreement and Disclosures

This agreement states the terms and conditions that apply when you use Portage County Bank’s eBanking service. These terms and conditions are in addition to those that apply to any accounts you have with us or any other services you obtain from us. You can obtain copies of any disclosures pertaining to all of your Portage County Bank accounts by calling 715-366-4311. You must also follow all of our instructions and procedures applicable to the services covered by this agreement.

The terms “you” and “your” mean each person who establishes an eBanking Customer Account with us or who uses or is authorized to use the eBanking User ID and password or other means of access we establish or approve. “Portage County Bank eBanking” means our service that allows you to make payments, transfer funds, access accounts, obtain information and perform other transactions over the Internet by use of a personal computer and modem and/or other means we authorize or allow.

Should conflicting terms arise between the Portage County Bank eBanking disclosures and the original product account disclosures, the most recent version of the original product account disclosure will take precedence.

QUALIFICATIONS

To qualify for Portage County Bank eBanking you must:

  • Be a customer of Portage County Bank with open accounts in good standing
  • Be a resident of the United States

TELEPHONE BANKING

1-800-406-9863

USER ID AND PASSWORD

To access our Portage County Bank eBanking service, you will need to sign up through the eBanking link on our website: www.portagecountybank.com

ONLINE BANKING AND MOBILE BANKING TRANSACTIONS

You, or someone you have authorized by giving them your Portage County Bank eBanking User ID and password or other means of access (even if that person exceeds your authority), can instruct us to perform the following transactions:

  • Make transfers between your qualifying accounts to the extent authorized.
  • Transfer between deposit accounts
  • Transfer to a loan account/authorizing payment
  • Authorize electronic funds transfers
  • Obtain information that we make available about your qualifying accounts.
  • View stop payment list
  • View transfer list
  • Obtain other services or perform other transactions that we authorize.

LIMITS OF PORTAGE COUNTY BANK’S eBANKING TRANSACTIONS

You must have enough available money or credit in any account from which you instruct us to make a payment or transfer. You may not designate any account that requires more than one signature for withdrawals as an account for use for payments or debits. You also agree to the “Deposit Account Rules” that you received when you opened your deposit account. You can request another account disclosure at the time you fill out your Portage County Bank eBanking application.

LIMITS OF PORTAGE COUNTY BANK’S MOBILE DEPOSIT TRANSACTIONS

Clients wishing to enroll to use the mobile deposit product must have an existing online banking profile with the Bank. Customer must also download The Portage County Bank app from either Apple store or Google play.

Deposit Limits: $2500 per item a day        $5000 per day

Proper endorsement on the back of the check will include:

  • Customer signature
  • For the mobile deposit at PCB

All checks deposited will be stored for 7 years by the bank before destroyed. Customer should keep the deposited item for at least 30 days before destruction, make sure the deposit shows in the account in which it was deposited. The Bank has the authority to request addition information if they determine the need before the deposited is completed.

Mobile remote deposit capture services can be terminated based on the following:

  • Excessive overdraft activity
  • Excessive invalid or rejected items
  • Other suspicious behavior

SUPPORTED NETWORKS

The mobiliti product supports the tier 1 carriers in the U.S., including:

· AT&T® · Verizon® · Sprint® · T-Mobile®

Mobiliti’s support for non-Tier 1 carriers depends on the contractual agreement between the SMS gateway provider (aggregator) and the individual carrier. Contact the Fiserv SMS Platform Manager for questions about a specific carrier’s support for Mobiliti

SUPPORTED ONLINE STORES

· iTunes App Stores (Apple App Store)

· Google Play (Android app store)

PORTAGE COUNTY BANK’S ONLINE BANKING PASSWORD REQUIREMENTS

9-17 Characters. The password must be a combination of characters that includes upper case, lower case, numbers and symbols.

NOTIFI ALERTS

 

Alerts. Your enrollment in The Portage County Bank Online Banking and/or Mobile Banking (the “Service”) includes enrollment to receive transaction alerts and notifications (“Alerts”). Alerts are electronic notices from us that contain transactional information about your The Portage County Bank account(s). Alerts are provided within the following categories:

 

  • Mandatory Alerts provide you with important account notifications, such as information about changes to your Online Banking password, PIN, or login information. You do not have the option to suppress these Mandatory Alerts.

     

  • Account Alerts provide you with notification of important account activities or when certain changes are made to your Service accounts, such as scheduled payments made, scheduled payments cancelled and mobile deposits. These Alerts are automatically activated for you. Although you may suppress these Account Alerts, we strongly recommend that you do not do so because they provide important information related to your Service accounts.

     

  • Additional Alerts must be activated by you to be enabled. These Additional Alerts can be accessed from the Alerts menu within The Portage County Bank Online Banking and Alerts menu within The Portage County Bank Mobile Banking.

 

Account Alerts and Additional Alerts must be managed and/or added online through the Service. You cannot maintain all Alerts though your mobile device. We may add new Alerts from time to time, or cancel old Alerts. We usually notify you when we cancel Alerts, but are not obligated to do so. The Portage County Bank reserves the right to terminate its Alerts service at any time without prior notice to you.

 

Methods of Delivery. We may provide Alerts through one or more channels (“EndPoints”): (a) a mobile device, by text message, (b) a mobile device, by push notification; (c) an email account, by an e-mail message; or (d) your The Portage County Bank Online Banking message in-box, by an e-mail message. You agree to receive Alerts through these EndPoints, and it is your responsibility to determine that each of the service providers for the EndPoints described in (a) through (c) above supports the email, push notification, and text message Alerts provided through the Alerts service. Please be advised that text or data charges or rates may be imposed by your EndPoint service provider. Alert frequency varies by account and preferences. You agree to provide us a valid mobile phone number or email address so that we may send you Alerts. If your email address or your mobile device's number changes, you are responsible for informing us of that change. Your Alerts will be updated to reflect the changes that you communicate to us with regard to your primary and secondary email addresses or mobile device number.

 

Alerts via Text Message. To stop Alerts via text message, text "STOP" to 31727 at any time.  Alerts sent to your primary email address will be unaffected by this action. To restore Alerts on your mobile phone, just visit the Alerts tab in The Portage County Bank Online Banking and click the box next to your mobile number for the Alerts you'd like to receive again.  For help with SMS text alerts, text “HELP” to 31727. In case of questions please contact customer service at 715-366-4311. Our participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.

Limitations. The Portage County Bank provides Alerts as a convenience to you for information purposes only. An Alert does not constitute a bank record for the deposit or credit account to which it pertains. We strive to provide Alerts in a timely manner with accurate information. However, you acknowledge and agree that your receipt of any Alerts may be delayed or prevented by factor(s) affecting your mobile phone service provider, internet service provider(s) and other factors outside The Portage County Bank’s control. We neither guarantee the delivery nor the accuracy of the contents of each Alert. You agree to not hold The Portage County Bank, its directors, officers, employees, agents, and service providers liable for losses or damages, including attorneys' fees, that may arise, directly or indirectly, in whole or in part, from (a) a non-delivery, delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or incomplete content in an Alert; or (c) your reliance on or use of the information provided in an Alert for any purpose.

 

Alert Information. As Alerts delivered via SMS, email and push notifications are not encrypted, we will never include your passcode or full account number. You acknowledge and agree that Alerts may not be encrypted and may include your name and some information about your accounts, and anyone with access to your Alerts will be able to view the contents of these messages.

 

OUR LIABILITY FOR FAILURE TO COMPLETE PAYMENTS OR TRANSFERS

If we do not complete a payment or transfer on time or in the correct amount or stop a payment according to our agreement with you, we will be liable for your losses or damages. However, there are exceptions. We will NOT be liable, for instance:

  • Through no fault of ours, the account has insufficient funds, has been closed, or is not in good standing.
  • We reverse a payment or transfer because the account had insufficient funds.
  • The payment or transfer would exceed the credit limit of the account.
  • You have not given us complete, correct or current account numbers or other information required to complete the payment, credit, transfer or other transaction.
  • Your equipment was not working properly when you attempted to conduct the transaction.
  • Our equipment was not working properly when you attempted to conduct the transaction and it should have been apparent to you at that time.
  • You do not properly follow our instructions, fail to provide accurate information or fail to promptly inform us of any inaccurate information about which you became aware.
  • You do not request a stop payment within the time period set forth in this agreement and the payment is completed.
  • The account balance is subject to legal process or other claims that restrict the payment, transfer, or other transaction from being completed.
  • Circumstances beyond our control prevent, delay, intercept, alter or otherwise adversely affect the payment, credit, transfer, or other transaction.

BUSINESS DAYS

Our Portage County Bank eBanking service is generally available 24 hours a day, 7 days a week. However, we only process transactions and update information on business days. Our business days are Monday through Friday. Transfers made after 10:00 p.m. will generally be processed on the next business day. Holidays are not included.

STATEMENTS

Your Portage County Bank eBanking payments and transfers will be indicated on the monthly or quarterly statements we provide or make accessible to you. You agree to notify us promptly if you change your address or if you believe there are any errors or unauthorized transactions on any statement, or statement information.

YOUR LIABILITY

You agree to the terms of this account and the schedule of charges that may be imposed. You authorize us to deduct these charges as accrued directly from the account balance. You are liable for all transactions that you or any you may authorize, even if the person you authorize exceeds your authority. If you have given someone your Portage County Bank eBanking user ID and password or other means of access and want to terminate that person’s authority, you must change your identification number and password or other means of access or take additional steps to prevent further access by such person.

UNAUTHORIZED TRANSACTIONS OR LOSS OR THEFT OF YOUR PORTAGE COUNTY BANK eBANKING USER ID OR PASSWORD

(a) Consumer Liability. (1) Notify us AT ONCE if you believe your user ID and/or password has been stolen or that an unauthorized transfer has occurred or may occur. Notifying us by telephone is the best way of keeping your losses down. It is possible to lose all of the money in your account as well as any overdraft line of credit.

If you notify us within 2 business days after learning of the loss or theft of your user ID and/or password, you can lose no more than $50 if someone used your user ID and/or password without your permission.

If you DO NOT notify us within 2 business days after you learn of the loss or theft of your user ID and/or password, and if we can prove we could have stopped someone from using your user ID and/or password without your permission if you had told us, you could lose as much as $500 or an unlimited amount depending on when the unauthorized transaction occurred, if someone used your user ID and/or password without your permission.

Also, if your statement shows transfers that you did not make, notify us AT ONCE. If you do not notify us within 60 days after the statement was mailed to you at your last known address, you may be liable for the entire amount transferred after the 60 days if we could have taken action to reduce your loss with timely notice.

If you delay in notifying us because of extenuating circumstances, we will allow an extension of time for a reasonable period.

(b) Contact in event of unauthorized transfer. Telephone us AT ONCE at 715-366-4311 if you believe your user ID and/or password has been stolen or that an unauthorized transfer has occurred or may occur. By telephone is the best way to notify us. However, you may also notify us by mail at 1155 County Rd D, Almond, WI 54909 or by email to info@portagecountybank.com If you notify us in writing, include only your name, address, telephone number and a brief description of your problem. For security reasons, never include an account, social security, or user ID in your email. If we receive an email from you, we will send an email confirmation.

ERROR RESOLUTION

In case of errors or questions about your transactions and electronic transfers, call or write us at the telephone number or address listed in this agreement, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days, (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, (for new accounts, we may take up to 20 business days to credit your account for the amount you think is an error) so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

FEES

There is no fee for the Portage County Bank eBanking basic service.
We may charge you for each stop payment request.
Please contact Portage County Bank for the current fee schedule.

SECURITY

All transactions occur on a secure server, which uses numerous firewalls and encryption programs. At no time will you be requested to pass your Portage County Bank account numbers over the Internet. A user will automatically be logged out of the online connection after 10 minutes of inactivity. A user will automatically be locked out after three bad user ID/password attempts. A user will automatically be locked out of their eBanking account if the account has not been accessed for a sixty-day period. Portage Count Bank has the ability to monitor account usage and will monitor periodically for unusual activity. Portage County Bank will limit your access to only the accounts you own. No money can be transferred out of your Portage County Bank accounts.

SYSTEM REQUIREMENTS

Your PC will need the following to use Portage County Bank eBanking:

Operating requirements:

Online banking platform can use Safari, Chrome, Edge, and Firefox. IE is not a supported browser.
Portage County Bank reserves the right to change this requirement at any time to maintain the security of our Portage County Bank eBanking products.

REQUIRED OPERATING SYSTEMS

  • Microsoft Windows 10 - 64-bit (certified)
  • Microsoft Windows 8.1 – 64 bit (supported)
  • Mac OS X 10.12 and 10.13

PRIVACY

Portage County Bank respects your privacy and does have a privacy statement. You can obtain a current copy by visiting our website: www.portagecountybank.com or by calling 715-366-4311 to request to have a copy sent to you.

TERMINIATION

Portage County Bank reserves the right to terminate the Portage County Bank eBanking service at any time, and for any reasons (ie: suspicious or fraudulent activity). This is to protect our customers and Portage County Bank from hackers or other malicious access. If you wish to cancel the Portage County Bank eBanking service, contact Portage County Bank at 715-366-4311.

SUPPORT

Portage County Bank staff can assist users with product support geared to the online product. Usage questions or concerns should be forwarded to Portage County Bank via email to info@portagecountybank.com or call 715-366-4311.

PC Hardware-Software-Browser Support
Portage County Bank cannot assist online users with hardware, software or browser issues. Please contact the manufacturer or authorized dealer of the product in question. Refer to the materials in the product package at the time of purchase for contact numbers.

MISCELLANEOUS

A third-party administrator may process one or more of the services.

All disputes and controversies arising out of or in connection with this agreement or the breach thereof shall be submitted first to negotiation and, if not resolved by negotiation, then to mediation and, if not resolved by mediation, then to arbitration. All such negotiations and any mediation or arbitration proceedings shall involve persons having authority to settle all claims and shall be conducted promptly after written notice from either party requesting negotiations, mediation, or arbitration. An individual agreeable to all parties having expertise in the subject of the dispute shall preside over any mediation or arbitration proceeding. Any decision rendered by a mediator shall be advisory only and shall not be final or binding but any decision rendered by an arbitrator shall be final and binding and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. All mediation and arbitration proceedings shall be conducted in accordance with the applicable rules of the American Arbitration Association. The parties shall each be responsible for and pay their respective costs, including attorneys’ fees, incurred by them in preparing and presenting their case at the mediation and arbitration proceedings but the costs of the mediator and arbitrator shall be shared equally by them.

The agreement shall be binding upon and shall insure to the benefit of you, Portage County Bank and Portage County Bank’s successors and assigns. You may not assign your rights or responsibilities under this agreement. This agreement shall be governed by and construed according to the internal laws of the State of Wisconsin without regard to conflict of laws principles.

TERMS OF AGREEMENT

Portage County Bank reserves the right to change this Agreement and Disclosure statement. Unless an immediate change is necessary to maintain or restore the security of an account or system, we will mail or deliver a written notice to you at least 21 days before the effective date of any change in a term or condition that would result in:

Increased fees; Increased liability; Fewer types of available electronic funds transfers; or Stricter limitations on the frequency or dollar amount of transfers If we make such an immediate change permanent and notification will not jeopardize the security of an account or system, we will notify you in writing on or with the next regularly scheduled periodic statement or within 30 days of making the change permanent.

You are required to inform Portage County Bank of any changes that occur regarding your e-mail address. You may always obtain the most recent copy of this agreement by calling 715-366-4311 to request a copy be sent to you.

Portage County Bank
1155 County Rd D, Almond, WI 54909
715-366-4311